Refund policy
Refund & Return Policy
At SOY, we design eyewear to be worn every day.
Balanced, considered, and made to feel right.
If something doesn’t meet your expectations, we aim to make the return process clear and straightforward.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Eligibility
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in their original packaging
Bundle & Offer Policy
For bundle deals (such as 1+1 offers or discounted sets):
- Items purchased together must be returned together for a full refund
- Partial returns will result in an adjusted refund, so discounts cannot be misused
How to Request a Return
To start a return, please contact us at:
info@wearsoy.com
Include:
- Your order number
- A short note explaining the reason for return
Return Shipping
Return shipping costs are the responsibility of the customer, unless:
- The item is defective
- The wrong item was received
- The product arrived damaged
In these cases, we will cover the return shipping.
Return Shipping Costs
- Netherlands: €7
- Germany: €9
- France: €10
- Belgium: €8
- UK: €10
- Sweden: €15
- Spain: €12
- Denmark: €15
- Finland: €15
- Poland: €13
- Italy: €11
- Switzerland: €14
- Portugal: €13
- Rest of world: €20
Refunds
Once your return is received and inspected, we will notify you.
If approved:
- Refunds are issued to the original payment method
- Processing time: up to 14 business days
Depending on your bank, it may take additional time for the refund to appear.
Exchanges
If you would like a different color or model, please mention this when requesting your return.
Exchanges are subject to availability.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at:
info@wearsoy.com
We will arrange a replacement or refund.
Order Cancellation
We process orders quickly to ensure fast delivery.
Because of this:
- Changes or cancellations cannot be guaranteed once an order is placed
- Once shipping confirmation is sent, no changes can be made
If needed, contact us at info@wearsoy.com. We’ll do our best to help.
Shipping Responsibility
To ensure smooth delivery:
- Customers are responsible for entering the correct shipping address
- Customers must monitor their tracking information
- If a package is delivered to a pick-up point, it must be collected on time
Important
We cannot offer refunds for:
- Incorrect or incomplete addresses provided by the customer
- Unclaimed packages
- Packages returned due to missed collection
Contact
For any questions, please contact:
info@wearsoy.com