Terms of service

OVERVIEW

This website is operated by Soy (this “Website”). Throughout the Website, the terms “we”, “us” and “our” refer to Soy. Soy offers this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to abide by and be bound by these terms of service (“Terms of Service” or “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users, including without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content who visit, purchase, download, register with us, access, or use our Website, mobile applications, onboard media, blogs, phone, in person, social media and other places, social media accounts, or our other online or interactive portals or services, whether accessed via computer, mobile device, or other technology operated by us from time to time which include a link to these Terms or when you have any other interactions (e.g., customer service and other communications) with us.

These Terms do not apply to any of our websites, mobile apps or services that have separate terms of use or service.

Read these Terms of Service carefully before accessing or using our Website. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. If you do not agree with any of the Terms, do not use or visit the Website.

Any new features or tools which are added to our current store shall also be subject to these Terms of Service. You can review our most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service with or without notice by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website or our store following the posting of any changes constitutes acceptance of those changes.

Our store is currently hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

Elements of our Website and store, including the "look" and "feel", text, images, logos, buttons, icons, software, and other materials are our exclusive property or are licensed or used with permission from third parties and are protected by trade dress, trademark, unfair competition, and other laws or treaties. They may not be copied or imitated in whole or in part.

No logo, graphic, sound, or image from our Website or store may be copied or retransmitted unless expressly permitted by us in writing.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without express written permission by us.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this Website or in our store is not accurate, complete, or current. The material on this Website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, or more complete sources of information.

This Website may contain historical information, which is provided for your reference only. We reserve the right to modify the contents of this Website at any time but have no obligation to update any information. You agree that it is your responsibility to monitor changes to our Website and store.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices and terms of sale for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) or any products without notice at any time. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service or products.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products. We cannot guarantee that your device’s display of any color will be accurate.

We reserve the right to limit the sales of our products or services to any person, region, or jurisdiction. We may exercise this right on a case-by-case basis.

All descriptions of products or product pricing are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, or materials purchased or obtained by you will meet your expectations or that any errors will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made.

For more detail, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools over which we neither monitor nor have control. You agree that use of these tools is at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

Certain content or products available through our Service may include materials from third parties. Third-party links may direct you to sites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party materials.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you send us creative ideas, suggestions, proposals, or other materials (“comments”), you agree that we may use them freely without obligation to you.

You agree that your comments will not violate any third-party rights or contain unlawful or defamatory material. You are solely responsible for your submissions.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our Website or store that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors or update information at any time without prior notice.

SECTION 12 - PROHIBITED USES

You are prohibited from using the Website or store:
(a) for any unlawful purpose;
(b) to violate laws or regulations;
(c) to infringe upon intellectual property;
(d) to harass or harm others;
(e) to transmit viruses or malicious code;
(f) to collect personal data unlawfully;
(g) to spam, phish, or scrape;
(h) or to interfere with security features.

We reserve the right to terminate access for violations.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that use of our Service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available” without warranties of any kind.

In no case shall Soy, our directors, employees, affiliates, or suppliers be liable for any indirect, incidental, punitive, or consequential damages, including lost profits or data, arising from your use of the Service or our products.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Soy, its affiliates, officers, agents, and employees from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found unlawful or unenforceable, the remainder shall remain valid and enforceable.

SECTION 16 - TERMINATION

These Terms remain effective unless terminated by either party. We may terminate this agreement at any time if you fail to comply with its terms.

SECTION 17 - ENTIRE AGREEMENT

These Terms of Service and any policies posted by us constitute the entire agreement between you and Soy and supersede prior agreements.

SECTION 18 - REGISTRATION

You may create an account to use certain features. You are responsible for maintaining the confidentiality of your account information.

SECTION 19 - PAYMENT

We use a secure third-party payment provider. Payment details are processed safely and are not stored by Soy.

SECTION 20 - OTHER IMPORTANT TERMS

This contract is between you and Soy. We may transfer our rights and obligations under these Terms, but this will not affect your rights.

SECTION 21 - WAIVER

Failure to enforce any right or provision shall not constitute a waiver of such right or provision.

SECTION 22 - GOVERNING LAW & ARBITRATION; WAIVER OF CLASS ACTION CLAIMS

These Terms shall be governed by and construed in accordance with the laws of the Netherlands.

All disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA).

You agree to waive any right to participate in a class action or jury trial.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change these Terms at any time. Your continued use of our Website or store following changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Soy
Customer Service: 📧 support@wearsoy.com

Calls from landlines will be charged at your standard rate. Mobile phone charges may vary. Calls may be monitored for quality and training purposes.

Questions about the Terms of Service should be sent to support@wearsoy.com.

ACCESSIBILITY STATEMENT

Soy is committed to making this website accessible to everyone. We aim to conform to the Web Content Accessibility Guidelines (WCAG 2.1 Level AA) in the design, testing, and development of our website.

If you require an alternative format of our policies or terms, such as a PDF copy, please contact us at support@wearsoy.com so we can provide one.

If you have an accessibility-related question or difficulty accessing information on our website, please email us at support@wearsoy.com for assistance.